Every Sunday at the front entrance of New Life Bible Fellowship on you’ll see my Co-Lead Pastor, Greg Lavine. If you have a child, then you’ll enter through the side gate where I will meet you. Regularly, first time attendees will express surprise after the service, either to myself or another New Lifer, that a pastor greeted them at the gate. Churchgoers often say they’ve never been to a church where a pastor serves as a greeter.
Many perceive greeters to be the bottom rung of ministry: the place you put warm bodies, those who don’t have the ability to teach, play an instrument, or run technical equipment. I disagree. Greeters are the first person a guest connects with. Horst Schulze, co-founder of The Ritz Carlton Hotel Company made a massive impact on the service industry with his leadership principles. He recognized that a guest’s experience is most profoundly shaped by front-line employees. Whether a maid or a door keeper, you are a lady or a gentleman: deployed with real authority to serve the guest. I love how biblical Schulze’s vision is. The most important people aren’t those hidden away in corner offices, they are those on the front line. Those rescued by Christ are his servants, delighted to serve in whatever capacity he has for us, even as a door keeper (Ps. 84:10). When discerning who is called to serve as an elder, Paul tells Timothy and Titus that they must serve with hospitality.
